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ORDER PICKUP AT OUR NEW STUDIO NOW AVAILABLE! ORDER PICKUP AT OUR NEW STUDIO NOW AVAILABLE!
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Shipping & Returns

We only ship within the US. If you would like to place an international order please email,
Orders@thekoopnewyork.com
All shipping fees are automatically added at checkout. 
We ship with UPS for most orders. Any orders of our Sample Sets are shipped via USPS.
Our standard shipping rate is $8.00. We offer free shipping on orders over $100 in the US only. 
If you would like expedited shipping, please contact Orders@thekoopnewyork.com
All of our candles are made-to-order in small batches.
This ensures each candle is getting the TLC it deserves.
1-2 week order processing time for all orders. 
 
Due to COVID-19, our shipping time is delayed. We schedule daily USPS & UPS pickups. As the pandemic remains unpredictable, our mailing partners are experiencing severe delays in scheduled order pickups as they prioritize the safety of their staff. .
 
We ask for patience as our small team of four continues to work through all of the delays, changes & new processing times.
For additional assistance, please email Hello@thekoopnewyork.com
RETURNS
Due to the nature of our products, we do not accept returns or issue refunds. We are more than happy to send a replacement for any damages that may occur during transit. Within 7 days of receiving your product, please email photos of the damages to Orders@thekoopnewyork.com to receive a replacement.